Technical Support Specialist Capitec Jobs

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Technical Support Specialist (180426-13) - Capitec Bank
Job Title Technical Support Specialist
Division Business Support
Business Unit IT
Location – Branch / Campus Bellville BSE
Location – Province Western Cape
Purpose of the Role To provide technical support for the ITBHS Technical Support Agents in the maintenance of IT Hardware Equipment in the support of Capitec Bank Branches nationally;
Analysing problems and issues related to information systems and related software; and developing work aids and conducting training.
Qualifications National Senior Certificate (Grade 12). A+ or N+ or MCITP / Any related similar qualification. • National Senior Certificate (Grade 12) or National certificate (Vocational)
Experience Min:
• IT hardware or software knowledge and skills
Ideal:
• Previous support function role
• Process and policy applications and changes
Knowledge and skills Min:
• Technical infrastructure
• IT Hardware or software infrastructure
Ideal:
• Technical understanding of Capitec Bank’s IT hardware infrastructure
• Call centre etiquette
• Professionalism in liaising with external vendors
• Communication skills (verbal and written) in English
• Computer Literacy (MS Word, MS Excel, MS Outlook), with MS Excel at least at intermediate level
• Client service orientation
• Problem solving
• Interpersonal and relationship management skills
• Attention to detail (accuracy)
• Planning and organising skills
• Technical understanding of hardware infrastructure in the Capitec environment
• Process and procedure knowledge
• Ability to handle escalations
• Ability to work in a pressurized environment
• Ability to work independently and within a team
• Analytical skills
• Reporting skills
• Sense of urgency
Additional Requirements • Able to work a 45 hour week inclusive of weekends
• Willing and able to work extra hours, outside normal business hours as and when required
• Clear credit record
• Clear criminal record
• Preferably have own reliable transport and valid driver’s license
 

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